VyePC - Support

Getting Support

For assistance in the USA, please send an email to support@vyeusa.com

For assistance anywhere else in the world please send an email to support@vyepc.com

1a) For the full Vye S37 User Manual click here

1b) For the full Vye S41 User Manual click here

2) If you are experiencing pointer direction issues when screen is rotated in Vista. Please use the following Touchpad driver 10.1.7 release.

A BIOS upgrade for S37A/B is now available which will default the S37 with USA keyboard into 'Normal' fan mode on reboot and is also a must if you plan on installing windows XP. Run this program by right clicking and using the 'run as administrator' option.

3) To download the bios (Ver 10-L) and loader please click here

unpack and then follow instructions in the readme.txt

XP (USA BIOS) Drivers are now available for download but will require the

password 'vyes37_xpv2' to unpack. Please note the S41 Vista recovery partition may be lost in loading XP.

4) For XP Drivers all Eight files needed. (113Mb)

Please click here for file 1 @15mB

Please click here for file 2 @15mB

Please click here for file 3 @15mB

Please click here for file 4 @15mB

Please click here for file 5 @15mB

Please click here for file 6 @15mB

Please click here for file 7 @15mB

Please click here for file 8 @8mB

5. XP Driver files (restricted as above) by category

Please click here for ACPI_BIOS (1.6Mb) -XP

Please click here for Realtek Audio drivers and application (18Mb) -XP

Please click here for Bluetooth driver and application (25Mb) -XP

Please click here for Cardreader (4.6Mb) -XP

Please click here for Chipset (860Kb) -XP

Please click here for Display (12Mb) -XP

Please click here for Hotkey Utility (2.4Mb) -XP

Please click here for LAN Driver (3.4Mb) -XP

Please click here for Quick Launch Utility (2Mb) -XP

Please click here for Touchscreen (1.4Mb) -XP

Please click here for Trackpoint (13Mb) -XP

Please click here for Wireless LAN (160Kb) -XP

Please click here for Webcam Utility (27Mb) -XP

6. Vista Driver files by category (All S37 BIOS types ok)

Please click here for ACPI_BIOS (1.3Mb) -Vista

Please click here for Realtek Audio drivers and application (25.5Mb) -Vista

Please click here for Bluetooth driver and application (44Mb) -Vista

Please click here for Cardreader (4.8Mb) -Vista

Please click here for Chipset (860Kb) -Vista

Please click here for Display (10.5Mb) -Vista

Please click here for Hotkey Utility (2.4Mb) -Vista

Please click here for LAN Driver (2.8Mb) -Vista

Please click here for Quick Launch Utility (2Mb) -Vista

Please click here for Touchscreen (613kb) -Vista

Please click here for Trackpoint (13Mb) -Vista ..please use later version above if needed

Please click here for Wireless LAN (106Kb) -Vista

Please click here for Webcam Utility (11Mb) -Vista

7. S41 GPS Utility files to allow changing of the Baud rate

Please click here for GPS Utility and test files

Support

Warranty

FYI

Dr FixIt and the S41

Some S41 units include a DrFixit promotional card and details on accessories from the UK. This promotion does not apply to any countries outside of the UK. We are sorry for any confusion this may cause.

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GPS Settings and the S41

The default setting for the GPS receiver is NEMA ver 3 presenting on COM1 at 9600. If your mapping software is looking for ver 2 then please download the utility (item 7 on this page) which will allow you to change the baud rate. The download also provides a test display program to show the receivers operation. When connected the green icon turns steady, when flashing it is searching.

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Where is the Stylus?

The Stylus is located on the top right hand side of the screen bezel. It is removed by sliding up and out. Each unit is supplied with just one in this position.

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Screen rotation

If you have lost the rotation button function it is probably due to the Chipset being updated beyond 7.12.10.1272.

To restore the functionality reinstall the default drivers supplied with the S37. They are in the c:driversdisplay Intel directory. When you run the setup.exe file acknowledge the installation of an older version and after a reboot the issue should be resolved.

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Wireless error code 10

Code 10 error for the wireless adaptor is caused by the wireless USB not being turned on. Make sure the front switch is set to on as well as Fn+F4 is set to enable the adapter. The default setting for the wireless (or Bluetooth) can be set in the Bios.

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Can the S37 /S41 take more than 1GB of RAM?

These Vye models can successfully operate with 2GB. Some manufacturers believe that a unit with more than 1GB of ram will take it out of the UMPC category and place the device in the laptop category. The S37 and S41 takes DDR-2 pc5300. The S37 or S41 can be ordered with 2GB via the accessories page.

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Vista Units switching to Windows basic from Areo

In order to save power, units running Vista will automatically switch Areo off by the Hotkey application when running on battery power only. To enable Areo mode again plug the external power pack back in.

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Wireless troubleshooting

The unit requires 3 things to be enabled before the wireless will be accessed.

1) In the BIOS the advanced settings should not have the wireless disabled but set to pre-state (this is default)

2) The front slide switch must be on

3) Fn +F4 toggles the wireless device on and off

To use Fn+ F4 you press the fn the f4.. a central window displays with 2 icons, pressing f4 again will switch between the enabled and disabled icons. Leave the setting on enabled and the green led will light up on the front panel to show the wireless is on. At that point Vista (or XP) will load up the drivers.

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Car and Air power adapter for the Vye

A popular power adapter for use in the car or airplane is the Targus APD10US | Targus Mobile 70 Universal Auto/Air Adapter. In order to use it successfully with the Vye computers the A3 adapter is needed.

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